We run clearly scoped operational services where “done” is defined upfront — from eligibility checks and prior authorizations to scheduling and claims workflows. At QOP Women Care, delivery is measured on completed outcomes that are auditable and outcome-focused, not on hours, seats, or general activity that doesn’t tie back to clinic results. This lets your team track throughput and quality across the front and back office without ambiguity.

We start with a discovery call, then help you prioritize the services creating the most operational load or business risk (e.g., authorization delays, patient intake bottlenecks, backlog in claims processing), as long as they can be defined with clear completion rules. QOP Women Care only takes on services scoped tightly enough to execute consistently and reliably, so your practice gains predictable throughput from day one.

Work can enter through integrations, system triggers, scheduled batches, shared queues, or an agreed handoff process with your team based on the service at hand. For example, eligibility and benefits checks may be triggered automatically by scheduled appointments, while scheduling changes come through patient requests. The intake method is defined per service so there’s a consistent flow and no ambiguity about work ownership.

Each service is broken into outcome types with written completion rules. If evidence is required — like a payer response confirmation, a status change in your system, a record update, or a logged note — that requirement is defined upfront and agreed by both teams before we start. This prevents ambiguity and ensures work items are billed only when truly complete.

Pricing is outcome-based. Each outcome type has a unit price tied to its completion rules — from “completed authorization submission” to “verified eligibility result” or “scheduled appointment with confirmation.” Most clients use a recurring service credit or minimum commitment, with usage applied based on completed outcomes. If volume exceeds the included amount, overage is billed at the same unit pricing. Items that are out of scope or blocked are not counted as completed outcomes.

We align on scope and outcomes, confirm the intake method, set up the tooling or integrations required, then run a short ramp period to validate that completion rules match real day-to-day work in your practice. Once validated, delivery runs in steady state using the same definitions and pricing — giving your team predictable cadence, measurable throughput, and fewer operational surprises.